qqee Privacy Policy
A complete overview of how your personal information is collected, processed, and protected on the qqee platform.
Table of Contents
Introduction and Scope
qqee ("we", "our", or "platform") is a trusted digital platform providing online gaming and betting services in Bangladesh. This Privacy Policy ("Policy") applies to the qqee website and all associated digital services.
The purpose of this Policy is to clearly inform you about what personal information qqee collects, how that information is used, how long it is retained, and what measures we take to protect your information. By using qqee's services, you agree to the terms of this Privacy Policy.
We believe that every user's personal information should be handled with the highest level of care. That is why qqee always uses SSL encryption and modern security technology to keep your information safe.
This Policy is effective under Bangladesh Standard Time (BST, UTC+6). Registered users will be notified by email of any changes.
What Information We Collect
Various types of information are collected when you register and use services on the qqee platform. Details are outlined below:
Identity Information
- Full name and date of birth
- Email address
- National ID card or passport number (for verification)
- Residential address
Financial Information
- bKash, Nagad, Rocket mobile number
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
Usage Information
- Gaming and betting history
- Time and type of activity on the platform
- Preferred game categories
- Bonus and promotion usage records
Technical Information
- IP address and device information
- Browser type and version
- Operating system information
- Login time and location data
Automatic Data Collection
When you visit the qqee website, certain information may be collected automatically through cookies, web beacons, and similar technologies. This information is primarily used to improve service quality and personalise your experience.
Purpose of Information Use
qqee uses collected information only for the following purposes:
- Account Management: To complete registration, login, password recovery, and account verification processes.
- Identity Verification: To prevent fraud, verify age (confirming 21+), and ensure responsible gaming.
- Financial Transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers.
- Support Services: To resolve your issues through 24/7 live chat support and email.
- Service Improvement: To analyse user experience and further improve the quality of the platform.
- Promotional Communication: To send bonus offers and important updates with your consent (can be cancelled at any time).
- Security: To detect unauthorised access, suspicious activity, and cyber threats.
- Legal Obligations: To comply with applicable laws and regulations and to respond to requests from authorities.
qqee never sells your personal information to third parties or shares it for advertising purposes.
Cookie Policy
The qqee website uses various types of cookies. Cookies are small data files stored on your device that help the website function better.
Types of Cookies
Essential Cookies
Required to maintain login sessions and keep basic services running.
Analytics Cookies
Collect information to understand user behaviour and improve service quality.
Preference Cookies
Used to remember language, display preferences, and user settings.
You can control cookies by changing your browser settings. However, please note that disabling certain cookies may limit some functionality of the qqee platform.
Information Sharing and Disclosure
qqee may share your information with third parties in the following limited circumstances:
- Payment Processors: bKash, Nagad, Rocket, and banking partners receive the information needed to complete transactions. They are bound by their own privacy policies.
- Technology Service Providers: Technology companies that assist in operating the platform, which operate under strict confidentiality agreements.
- Legal Requirements: Information may be provided upon a lawful order from law enforcement agencies or courts in Bangladesh.
- Fraud Prevention: Limited information may be shared with cybersecurity agencies, but only to prevent fraud or misuse.
Outside of the cases above, qqee does not sell, rent, or exchange your information with any third party.
Data Retention Period
qqee retains your information for as long as necessary. Retention periods are determined by the following policy:
- Information for active accounts is retained for as long as the account remains active.
- Even after an account is closed, certain information may be retained for the applicable period to meet legal obligations.
- Financial transaction records are retained for at least five years after an account is closed.
- Information related to suspicious activity is retained until the investigation is complete.
- Expired information is permanently deleted using secure methods.
Data Security Measures
qqee follows industry-standard technology and processes to protect your personal and financial information.
Encryption Technology
- All data transmission secured with SSL/TLS encryption
- Stored data protected with high-grade encryption
- Passwords stored using hashing and salting methods
Access Control
- Two-factor authentication (2FA)
- Data access restricted to authorised staff only
- Regular security audits conducted
Monitoring Systems
- Round-the-clock system monitoring
- Automatic detection of suspicious activity
- Rapid response team for security incidents
Data Backup
- Regular encrypted backups created
- Data stored on secure servers
- Disaster recovery plan in place
Transmitting information over the internet cannot be made completely secure. However, qqee follows the highest industry standards to protect your information.
Your Rights
As a user of the qqee platform, you have the following rights regarding your own information:
- Right to Access: You may request to know what information qqee holds about you.
- Right to Rectification: If any of your stored information is incorrect, you may request that it be corrected.
- Right to Erasure: In certain circumstances (where there is no legal obligation to retain it), you may request that your information be deleted.
- Right to Object to Processing: You may object to the processing of your information in certain cases, including marketing communications.
- Right to Data Portability: You may request to receive your information in a structured format.
- Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.
To exercise any of the rights above, email [email protected]. qqee will respond to your request within a reasonable time.
Protection of Minors
qqee strictly does not provide services to anyone under the age of 21. This policy is an integral part of our responsible gaming commitment.
- Age verification is mandatory at the time of registration.
- qqee does not collect or retain information from anyone under the age of 21.
- If information from a minor is accidentally collected, it is deleted immediately.
- If a parent or guardian believes their child has created an account, please notify us immediately at [email protected].
To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes and Updates
qqee reserves the right to update this Privacy Policy as needed. When significant changes are made to the Policy:
- Registered users will be notified in advance by email.
- The "Last Updated" date on this page of the website will be revised.
- The details of the changes will be clearly stated.
- Continued use of the platform after an update will be considered acceptance of the new policy.
We recommend that you visit this page regularly and keep yourself informed about any changes.
Contact Us
If you have any questions or concerns about this privacy policy, please contact qqee through the following:
qqee promises that any privacy-related requests or complaints will be handled with the highest priority. Your information is always protected on our secure and reliable platform.